Terms of Service

By creating an account, clicking “I Agree,” accessing the FastFollow platform, or otherwise using the Service, you acknowledge that:

• You have read and understand these Terms in their entirety.
• You are at least 18 years of age and have the legal capacity to enter into contracts.
• If accepting on behalf of an organization, you have authority to bind that organization, and these Terms apply to that organization.
• You agree to our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

If you do not agree to these Terms, you may not access or use the Service. If you object to any future changes to these Terms, your sole remedy is to stop using the Service and close your account.

2. Description of Service

FastFollow is an AI-powered sales follow-up automation platform. The Service enables sales professionals and revenue teams to:

• Import and process meeting recordings and transcripts from connected meeting platforms.
• Generate AI-assisted follow-up email drafts, action item summaries, and deal intelligence based on meeting content.
• Sync meeting insights, action items, and follow-up records to connected CRM systems (Salesforce, HubSpot, Pipedrive, and others).
• Schedule and send follow-up emails through connected email accounts or FastFollow-managed delivery.
• Manage deal pipelines, stakeholder relationships, and follow-up workflows within the FastFollow dashboard.
• Access analytics, reporting, and performance metrics related to sales follow-up activity.

FastFollow reserves the right to modify, enhance, or discontinue any feature or aspect of the Service at any time. We will provide reasonable advance notice of material changes that may adversely affect your use of the Service.

The Service is provided as-is and is subject to the availability and third-party API limitations of connected platforms (Google, Microsoft, Salesforce, etc.). FastFollow is not responsible for the availability, performance, or policy changes of third-party systems you choose to integrate.

3. Account Registration & Security

3.1 Account Creation

• You must provide accurate, current, and complete information when creating your account. You agree to maintain and promptly update this information.
• You may not create an account using a false identity, impersonate another person or entity, or use an email address you are not authorized to use.
• Each account is for a single individual user. Sharing login credentials among multiple people is prohibited. Team access is available through our workspace and seat management features.
• You must be authorized to connect any CRM, calendar, or email account you link to FastFollow. By connecting these systems, you represent that you have the right to access and process the data within them.

3.2 Account Security

• You are responsible for maintaining the confidentiality of your authentication credentials and for all activity that occurs under your account.
• You must notify us immediately at security@fastfollow.ai if you become aware of any unauthorized access to your account or credentials.
• We strongly recommend enabling multi-factor authentication (MFA) on your account. Enterprise plans may require MFA as a condition of service.
• FastFollow will never ask for your password via email, phone, or chat. Any such request should be treated as a phishing attempt and reported to us immediately.

3.3 Workspace Accounts

If your account is created or managed within a workspace owned by your employer or another organization (“Workspace Admin”), the Workspace Admin may have access to your account content, usage data, and may control your access settings. In this case, the Workspace Admin's agreement with FastFollow governs access to that workspace. We recommend reading your employer's internal data policies.

4.1 Free Trial

• New accounts receive a 14-day free trial with full access to all features on the plan you selected. No credit card is required to begin a trial.
• At the end of the trial period, you must provide valid payment information to continue using the Service. If you do not provide payment information, your account will be downgraded to a limited free tier (if available) or suspended.
• FastFollow reserves the right to modify or discontinue the free trial offering at any time.

4.2 Paid Plans

• FastFollow offers monthly and annual subscription plans. Current pricing is available at fastfollow.ai/pricing. We reserve the right to change pricing with 30 days' written notice.
• Monthly plans are billed on the calendar date corresponding to your subscription start date each month. If your start date falls on a day not present in a given month (e.g., March 31 in April), billing occurs on the last day of that month.
• Annual plans are billed in full at the time of purchase and at each annual renewal date. Annual plans receive a discount relative to the equivalent monthly billing.
• Subscription fees are exclusive of applicable taxes. You are responsible for all taxes, levies, or duties assessed on your subscription in your jurisdiction.

4.3 Auto-Renewal & Cancellation

• All paid subscriptions automatically renew at the end of each billing cycle (monthly or annual) unless you cancel before the renewal date.
• You may cancel at any time from your account settings. Cancellation takes effect at the end of your current paid billing period. You will retain access to the Service until the period you have paid for expires.
• FastFollow does not provide prorated refunds for unused portions of a subscription period, except at our sole discretion in cases of documented service failure.

4.4 Payment Failures

• If a payment fails, we will retry the charge up to three times over a 7-day period and notify you by email. If payment is not collected within this period, your account will be suspended. Suspended accounts retain their data for 30 days to allow you to resolve the payment issue.
• You authorize FastFollow to charge your payment method on file for all amounts due. All payments are processed by Stripe. FastFollow does not store payment card data.

4.5 Seat-Based Pricing & Plan Changes

• Some plans are priced per seat (per user). Adding seats mid-cycle results in a prorated charge for the remainder of the billing period.
• Upgrading your plan takes effect immediately; you will be charged a prorated amount for the remainder of the current billing period at the higher plan rate.
• Downgrading your plan takes effect at the start of the next billing cycle. Features associated with the higher plan will remain accessible until the end of the current billing period.

You agree to use FastFollow only for lawful purposes and in compliance with these Terms. The following activities are expressly prohibited:

5.1 Prohibited Activities

• Spam and unsolicited communications — using FastFollow to send unsolicited commercial email (spam), mass outreach without appropriate consent, or communications that violate CAN-SPAM, CASL, GDPR, or other applicable anti-spam legislation.
• Illegal use — using the Service for any purpose that violates applicable local, state, national, or international laws or regulations, including privacy laws, securities laws, or export control regulations.
• Reverse engineering — attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, algorithms, trade secrets, or other proprietary information from the Service or any component thereof.
• Unauthorized access — attempting to probe, scan, or test the vulnerability of the Service or any related system or network; breaching security or authentication measures; accessing data or accounts you are not authorized to access.
• Competitive intelligence misuse — using FastFollow to build a competing product or service, or to extract information about our product architecture, pricing, or business operations for competitive purposes.
• Scraping or data harvesting — using automated scripts, bots, crawlers, or other means to systematically extract data from the Service beyond what is permitted by our API terms.
• Interference with the Service — transmitting any code, files, or programs designed to disrupt, damage, or limit the function of computer software or hardware; launching denial-of-service attacks or other forms of network abuse.
• Recording without consent — uploading meeting recordings or transcripts from meetings where participants did not provide informed consent to being recorded, in violation of applicable wiretapping or recording laws.
• Misrepresentation — impersonating any person or entity, or falsely claiming an affiliation with any person, organization, or brand in communications sent through the Service.
• Harmful content — generating, storing, or distributing content that is hateful, harassing, threatening, defamatory, obscene, or that violates the intellectual property rights of any third party.

5.2 Enforcement

FastFollow reserves the right to investigate suspected violations of this Acceptable Use Policy. If we determine, in our sole discretion, that a violation has occurred, we may take any of the following actions:

• Issue a warning to the account holder.
• Temporarily suspend or permanently terminate the account.
• Remove or disable access to specific content or features.
• Report the activity to law enforcement authorities where we believe illegal activity has occurred.
• Pursue legal remedies, including injunctive relief and damages.

6. Intellectual Property

6.1 FastFollow's Intellectual Property

The Service, including its source code, design, architecture, user interface, branding, trademarks, and all underlying technology, are owned by or licensed to FastFollow, Inc. and protected by intellectual property laws including copyright, patent, trademark, and trade secret law.

FastFollow grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business purposes and in accordance with these Terms. No other rights are granted. You may not reproduce, distribute, modify, create derivative works of, or sublicense any part of the Service.

6.2 Your Intellectual Property & Content

You own your data. Meeting transcripts, CRM records, email content, and all other data you upload or generate through your use of the Service (“Customer Data”) remain your property. FastFollow does not claim any ownership rights over Customer Data.

You grant FastFollow a limited, non-exclusive, worldwide license to access, process, and use Customer Data solely to: (a) provide and improve the Service for you; (b) comply with applicable legal requirements; and (c) enforce these Terms. This license terminates when your account is closed and all data is deleted per our retention policy.

6.3 Feedback

If you provide suggestions, ideas, or feedback about the Service (“Feedback”), you grant FastFollow a royalty-free, worldwide, irrevocable license to use such Feedback for any purpose, including to improve the Service. This does not entitle FastFollow to use your name, company name, or any identifiable information without your consent.

7.1 Accuracy Disclaimer

AI-generated content may contain errors, hallucinations, inaccuracies, or content that is inappropriate for your specific business context. FastFollow makes no warranties regarding the accuracy, completeness, or fitness for purpose of any AI-generated output.

• Not legal advice — AI outputs do not constitute legal advice, and should not be used as such. Consult a licensed attorney for legal guidance.
• Not financial advice — AI-generated content does not constitute financial, investment, or accounting advice. Consult a qualified financial professional for such matters.
• Not a substitute for professional judgment — AI suggestions are designed to assist trained sales professionals, not to replace human judgment, relationship management, or professional expertise.

7.2 Ownership of AI Outputs

To the extent AI-generated content is based on your Customer Data and meeting context, FastFollow assigns any intellectual property rights it may have in those outputs to you. You are responsible for ensuring that AI-generated content you publish or send does not infringe the intellectual property rights of any third party.

7.3 No Training on Your Data

FastFollow will not use your Customer Data — including meeting transcripts, CRM records, or email content — to train, fine-tune, or otherwise improve any AI or machine learning model, whether operated by FastFollow or a third-party provider. This is a firm contractual commitment, not merely a current practice.

8. Data Ownership & Portability

FastFollow believes that your data belongs to you. We are committed to the following principles:

• Full ownership — you retain full ownership of all Customer Data you provide or generate through the Service. FastFollow's access to your data is limited to what is necessary to provide the Service.
• Export anytime — you may export your Customer Data at any time from your account settings in machine-readable formats (JSON, CSV). This includes meeting records, action items, follow-up history, and CRM sync logs.
• No lock-in — we will not artificially restrict your ability to export or migrate your data. Export tools are available on all paid plans.
• Deletion on request — upon account termination, you may request complete deletion of all Customer Data. We will confirm completion of deletion within 30 days of account closure.
• Data processing agreements — Enterprise customers may enter into a Data Processing Addendum (DPA) with FastFollow for compliance with GDPR and other data protection regulations. Contact legal@fastfollow.ai to request a DPA.

9. Service Level Agreement

9.1 Uptime Target

FastFollow targets 99.9% uptime for the core application and API endpoints, measured on a rolling 30-day calendar. This target excludes scheduled maintenance windows and outages caused by circumstances outside our reasonable control (see Section 9.3).

Service credits are available on Pro and Enterprise plans and must be requested within 30 days of the incident. Credits are applied to future invoices and are not redeemable for cash. Total credits in any calendar month are capped at 50% of your monthly fee.

9.2 Scheduled Maintenance

We perform routine maintenance during low-traffic windows, typically between 02:00 and 05:00 UTC on Sundays. We will provide at least 48 hours' advance notice for planned maintenance that is expected to result in more than 15 minutes of downtime. Emergency maintenance to address critical security vulnerabilities may occur without advance notice; we will communicate via our status page (fastfollow.ai/status) as soon as possible.

9.3 Force Majeure

FastFollow is not liable for unavailability caused by events beyond our reasonable control, including natural disasters, acts of war, labor disputes, internet infrastructure failures, third-party API outages (e.g., AWS regional outages), acts of government, or other force majeure events.

10.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FASTFOLLOW DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. FASTFOLLOW DOES NOT WARRANT THAT: (A) THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE; (B) AI-GENERATED CONTENT WILL BE ACCURATE, COMPLETE, OR RELIABLE; (C) ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR (D) THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

10.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FASTFOLLOW, ITS DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF FASTFOLLOW HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

FASTFOLLOW'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO FASTFOLLOW IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED US DOLLARS (USD $100).

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you in their entirety.

11. Indemnification

You agree to defend, indemnify, and hold harmless FastFollow, Inc. and its officers, directors, employees, contractors, agents, licensors, and partners from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your breach of these Terms or any applicable law or regulation.
• Your Customer Data, including any claim that your data infringes the intellectual property rights or privacy rights of any third party.
• Your use of the Service in a manner not authorized by these Terms.
• AI-generated content that you approve and send on your behalf.
• Your violation of any third party's rights, including rights arising from CRM or calendar data you have connected to the Service.

FastFollow reserves the right to assume exclusive control of the defense of any matter subject to indemnification by you. You agree to cooperate with FastFollow's defense of such claims. FastFollow will use reasonable efforts to notify you of any such claim or proceeding upon becoming aware of it.

12. Termination

12.1 Termination by You

You may terminate your account at any time by visiting your account settings and selecting “Close Account.” Upon cancellation of a paid plan, your access continues through the end of the current billing period. Upon account closure, you have a 30-day window to export your data before it is permanently deleted from our systems.

12.2 Termination by FastFollow

FastFollow may suspend or terminate your account and access to the Service at any time and for any reason, including but not limited to:

• Violation of these Terms, including the Acceptable Use Policy.
• Non-payment of fees after the grace period described in Section 4.4.
• Conduct that FastFollow reasonably believes poses a risk to other users, third parties, or the integrity of the Service.
• A legal requirement, court order, or government directive.
• Discontinuation of the Service, with 30 days' written notice where possible.

In cases of material violation (e.g., illegal activity, security threat), FastFollow may suspend your account immediately without notice. We will attempt to notify you as soon as reasonably practicable and will cooperate with your data export requests to the extent permitted by law.

12.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. Sections of these Terms that by their nature should survive termination (including Sections 6, 7, 10, 11, 13, and this Section 12.3) will remain in full force after termination.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute proceeding, you agree to contact us at legal@fastfollow.ai and attempt to resolve the dispute informally. We will attempt to resolve the matter within 30 days of your notice.

13.2 Binding Arbitration

If the parties cannot resolve the dispute informally within 30 days, any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be settled by binding arbitration administered by JAMS under its Streamlined Arbitration Rules and Procedures, or if the amount in controversy exceeds $250,000, under JAMS Comprehensive Arbitration Rules and Procedures.

• Location — arbitration shall take place in San Francisco, California, or via video conference if the parties agree.
• Language — arbitration proceedings shall be conducted in English.
• Arbitrator authority — the arbitrator shall have authority to award any remedy available at law or equity, except for injunctive relief against the Service, which must be sought in court.
• Class action waiver — YOU AND FASTFOLLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
• Small claims court — notwithstanding the above, either party may bring an individual claim in small claims court for disputes within the applicable jurisdictional limits.

13.3 Governing Law & Jurisdiction

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. For matters not subject to arbitration (such as requests for injunctive relief), you consent to the exclusive jurisdiction of the state and federal courts located in San Francisco, California.

14. Modifications to Terms

FastFollow reserves the right to modify these Terms at any time. We will provide notice of material changes by:

• Sending an email to the primary email address associated with your account at least 14 days before the changes take effect.
• Displaying a prominent in-app notification describing the changes.
• Updating the “Last updated” date at the top of this page.

Your continued use of the Service after the updated Terms take effect constitutes your acceptance of the new Terms. If you do not agree to the updated Terms, you must stop using the Service. Modifications to Terms will not apply retroactively to disputes that arose before the update.

For non-material changes (typographical corrections, clarifications that do not change the substance of your rights or obligations), we will update the “Last updated” date without separate advance notice.

15. Contact Information

If you have questions about these Terms of Service, please contact us: